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Twilio: Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(current)

Executive summary

Twilio experienced voice call audio quality degradation, including silent and one-way audio between Twilio and multiple networks in the United Kingdom. The incident has now been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 BlueskyShow
  1. [1]
    Bluesky First report
    ✅ Resolved: Twilio - Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom(opens the official status page in a new tab)

    ✅ Resolved: Twilio - Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 0comments

Timeline

  1. First report on Bluesky post

    ✅ Resolved: Twilio - Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

    Source
  2. Official statement

    ✅ Resolved: Twilio - Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom

    Source
  3. Status changed

    Status changed: new → resolved (official status page reports resolution).