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Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender ID and Long Codes to Multiple Networks in Italy

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(current)

Executive summary

Twilio experienced SMS delivery delays and failures from a subset of Alphanumeric Sender IDs and Long Codes to multiple networks in Italy. The incident has now been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

2 reports · 2 BlueskyShow
  1. [1]
    Bluesky First report
    ⚠️ Twilio is reporting an incident: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender ID and Long Codes to Multiple Networks in Italy(opens the official status page in a new tab)

    ⚠️ Twilio is reporting an incident: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender ID and Long Codes to Multiple Networks in Italy Investigating: Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumer… t.lpl.dev/RGXKm3C

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 0comments

  2. [2]
    Bluesky
    ✅ Resolved: Twilio - SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy(opens the official status page in a new tab)

    ✅ Resolved: Twilio - SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 0comments94% match

Timeline

  1. First report on Bluesky post

    ⚠️ Twilio is reporting an incident: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender ID and Long Codes to Multiple Networks in Italy

    Source
  2. Official statement

    ⚠️ Twilio is reporting an incident: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender ID and Long Codes to Multiple Networks in Italy Investigating: Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumer… t.lpl.dev/RGXKm3C

    Source
  3. Official statement

    ✅ Resolved: Twilio - SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy

    Source
  4. Status changed

    Status changed: investigating → resolved (official status page reports resolution).