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Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

  1. Investigating(current)
  2. Trending(upcoming)
  3. Workaround available(upcoming)
  4. Resolved(upcoming)

Executive summary

Twilio is investigating an incident involving increased failure responses for Lookup API transactions specifically on the Verizon network in the United States. Customers utilizing this service may experience disrupted lookup functionality while the investigation is ongoing.

No verified workaround yet

None of the linked reports describe a mitigation. Follow this incident to hear when one appears.

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 BlueskyShow
  1. [1]
    Bluesky First report
    ⚠️ Twilio is reporting an incident: Gateway API (Lookup API) Failure Increase on Verizon in United States(opens the official status page in a new tab)

    ⚠️ Twilio is reporting an incident: Gateway API (Lookup API) Failure Increase on Verizon in United States Investigating: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issu… t.lpl.dev/MzM64Xt

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 1comments

Timeline

  1. First report on Bluesky post

    ⚠️ Twilio is reporting an incident: Gateway API (Lookup API) Failure Increase on Verizon in United States

    Source
  2. Official statement

    ⚠️ Twilio is reporting an incident: Gateway API (Lookup API) Failure Increase on Verizon in United States Investigating: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States.

    Source