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minorArchivedMongoDB

MongoDB: Support Portal Outage

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(done)
  5. Archived

Executive summary

MongoDB customers experiencing degraded access to the MongoDB Customer Support Portal, which is currently being investigated. The issue affects all affected versions and has been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Support Portal Outage(opens official status page in a new tab)

    Investigating: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience. Update: We are continuing…

    by mongodb status

Timeline

  1. First report on status page

    Support Portal Outage

    Source
  2. Official statement

    Investigating: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).

    Source
  3. Status changed

    Status changed: new → archived (resolved more than 14 days ago).