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Render: Dashboard not updating in real time; Some Workflows SDK requests timing out

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(done)
  5. Archived

Executive summary

The Render dashboard is not updating in real time and some SDK requests are timing out with a 500 error. This affects the deploy status, service events, task run statuses, and any SDK calls that wait for a task to finish.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Dashboard not updating in real time; Some Workflows SDK requests timing out(opens official status page in a new tab)

    Identified: We've identified an issue with an upstream cloud provider that is affecting real-time updates on Render. Since approximately 19:10 UTC: - Dashboard: Deploy status, service events, and service and task run statuses may not update automatically. Refresh the page to see the current state. - SDK calls that wait for a task run to finish may fail with a 500 error after about 60 seconds. The task runs themselves keep running and complete normally. To check a task run's status, use GET…

    by render status

Timeline

  1. First report on status page

    Dashboard not updating in real time; Some Workflows SDK requests timing out

    Source
  2. Official statement

    Identified: We've identified an issue with an upstream cloud provider that is affecting real-time updates on Render.

    Source
  3. Status changed

    Status changed: new → archived (resolved more than 14 days ago).