minorArchivedRender

Render: Platform emails not being sent

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

Transactional emails, including new account sign-up confirmations and service notifications, are failing to send. The issue is currently resolved with ongoing monitoring.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report14 days ago
Platform emails not being sent(opens official status page in a new tab)
Identified: Transactional emails for platform events, including but not limited to new account sign-up email confirmations, service build/deploy failure notifications, password resets, etc. are currently failing to send. We are currently addressing the issue. Monitoring: We have applied a fix and see messages successfully delivering. We are monitoring for any further issues. Resolved: This incident has been resolved.
by render status

Timeline

First report on status pageOct 24, 07:41 UTC
Platform emails not being sent
Source
Official statementOct 24, 07:41 UTC
Identified: Transactional emails for platform events, including but not limited to new account sign-up email confirmations, service build/deploy failure notifications, password resets, etc. are currently failing to send.
Source
Status changedOct 24, 07:41 UTC
Status changed: new → resolved (official status page reports resolution).
Status changedNov 7, 07:50 UTC
Status changed: resolved → archived (resolved more than 14 days ago).