mediumInvestigatingInfura

Infura: Login Service partial outage

Investigating(current)
Trending(upcoming)
Workaround available(upcoming)
Resolved(upcoming)

Executive summary

Infura is investigating a known issue impacting social login functionality, temporarily preventing users who created accounts via social login from accessing the Infura dashboard. Project keys remain functional for submitting requests.

No verified workaround yet

None of the linked reports describe a mitigation. Follow this incident to hear when one appears.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report13 hours ago
Login Service partial outage(opens official status page in a new tab)
Investigating: There is a known issue with social login at the moment and users who created their accounts using social login are temporarily unable to log into their accounts. All users can still continue to use their project keys to submit requests. This only impacts the ability to log into the Infura dashboard.
by infura status

Timeline

First report on status pageNov 9, 16:09 UTC
Login Service partial outage
Source
Official statementNov 9, 16:09 UTC
Investigating: There is a known issue with social login at the moment and users who created their accounts using social login are temporarily unable to log into their accounts.
Source