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Akamai: Performance Degradation for Customers in Mumbai and Chennai

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(current)

Executive summary

Customers using services in Mumbai and Chennai experienced performance degradation between 08:05 UTC and 10:45 UTC. The issue has since been resolved and monitoring is ongoing.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Packet loss within an upstream provider's network.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Performance Degradation for Customers in Mumbai and Chennai(opens official status page in a new tab)

    Investigating: On October 27, 2026, between 08:05 UTC and 10:45 UTC customers using services in Mumbai and Chennai may have experienced performance degradation. This occurred due to packet loss within an upstream provider’s network. As of 10:45 UTC the loss has subsided, and we are no longer seeing degraded performance in the affected regions. We have been monitoring for recurrence, and will continue to do so for the next few hours.If you have questions or are still experiencing an impact due…

    by akamai status

Timeline

  1. First report on status page

    Performance Degradation for Customers in Mumbai and Chennai

    Source
  2. Official statement

    Investigating: On October 27, 2026, between 08:05 UTC and 10:45 UTC customers using services in Mumbai and Chennai may have experienced performance degradation.

    Source
  3. Status changed

    Status changed: new → resolved (official status page reports resolution).