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WorkOS: Intermittent 503 errors in certain regions

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(current)

Executive summary

WorkOS is experiencing intermittent 503 errors on a small fraction of requests routed primarily through the Ashburn, Virginia region. The issue has been identified as originating from an upstream provider.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

An issue with an upstream provider affecting request routing in specific regions.

Evidence

3 reports · 1 Status, 2 BlueskyShow
  1. [1]
    Status First report
    Intermittent 503 errors in certain regions(opens official status page in a new tab)

    Identified: We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We've isolated this to an issue with an upstream provider and are working with them on a resolution.

    by workos status

  2. [2]
    Bluesky
    ⚠️ WorkOS is reporting an incident: Intermittent 503 errors in certain regions(opens the official status page in a new tab)

    ⚠️ WorkOS is reporting an incident: Intermittent 503 errors in certain regions Identified: We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia. We've isolated this to an issue with an upstream provider a… t.lpl.dev/xpDoiWn

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 1comments96% match

  3. [3]
    Bluesky
    ✅ Resolved: WorkOS - Intermittent 503 errors in certain regions(opens the official status page in a new tab)

    ✅ Resolved: WorkOS - Intermittent 503 errors in certain regions

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 0comments93% match

Timeline

  1. First report on status page

    Intermittent 503 errors in certain regions

    Source
  2. Official statement

    Identified: We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia.

    Source
  3. Confirmed on Bluesky post

    ⚠️ WorkOS is reporting an incident: Intermittent 503 errors in certain regions

    Source
  4. Official statement

    ⚠️ WorkOS is reporting an incident: Intermittent 503 errors in certain regions Identified: We're seeing intermittent 503 errors on a small fraction of requests routed through certain regions, primarily Ashburn, Virginia.

    Source
  5. Official statement

    ✅ Resolved: WorkOS - Intermittent 503 errors in certain regions

    Source
  6. Status changed

    Status changed: investigating → resolved (official status page reports resolution).