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Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

  1. Investigating(current)
  2. Trending(upcoming)
  3. Workaround available(upcoming)
  4. Resolved(upcoming)

Executive summary

Twilio is investigating an incident causing SMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in New Zealand, affecting subscribers across multiple carriers. The issue is currently under active investigation.

No verified workaround yet

None of the linked reports describe a mitigation. Follow this incident to hear when one appears.

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 BlueskyShow
  1. [1]
    Bluesky First report
    ⚠️ Twilio is reporting an incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand(opens the official status page in a new tab)

    ⚠️ Twilio is reporting an incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand Investigating: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on mu… t.lpl.dev/cku66mU

    by telescope.littleplanetlabs.comOpens the official status page 0upvotes 1comments

Timeline

  1. First report on Bluesky post

    ⚠️ Twilio is reporting an incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

    Source
  2. Official statement

    ⚠️ Twilio is reporting an incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand Investigating: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on mu… t.lpl.dev/cku66mU

    Source