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minorArchivedAnthropic

Anthropic: Elevated errors loading usage data on platform.claude.com

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(done)
  5. Archived

Executive summary

An elevated number of 500 Internal Server Errors has been observed on the platform.claude.com Usage page and Admin API usage report endpoint since 17:00 PT on October 6 / 00:00 UTC on October 7. The issue was resolved by 18:40 PT on October 6 / 01:40 UTC on October 7.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Elevated errors loading usage data on platform.claude.com(opens official status page in a new tab)

    Investigating: We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT. Messages API requests are not affected. We will provide an update as soon as possible. Resolved: This incident has been resolved. From 17:00 PT on October 6 / 00:00 UTC on October 7 to 18:40 PT on October 6 / 01:40 UTC on October 7, many requests to load usage data on the platform.claude.com Usage page and the Admin API usage report…

    by anthropic status

Timeline

  1. First report on status page

    Elevated errors loading usage data on platform.claude.com

    Source
  2. Official statement

    Investigating: We are investigating elevated errors loading usage data on the platform.claude.com Usage page and the Admin API usage report endpoint since 5 PM PT.

    Source
  3. Status changed

    Status changed: new → archived (resolved more than 14 days ago).