mediumArchivedPerplexity

Perplexity: Elevated API errors and timeouts

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

Perplexity experienced elevated API errors and timeouts affecting the website, app, and computer interfaces. The issue has been resolved and all services are now operational, with the API remaining operational throughout the incident.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report29 days ago
Elevated API errors and timeouts(opens official status page in a new tab)
Status: Resolved The issue affecting the Website, App, and Computer has been resolved. All services are operational. The API remained operational throughout this incident. Affected components Website (Operational) App (Operational) Computer (Operational) API (Operational)
by perplexity status

Timeline

First report on status pageOct 9, 23:15 UTC
Elevated API errors and timeouts
Source
Status changedOct 9, 23:15 UTC
Status changed: new → archived (resolved more than 14 days ago).
Official statementOct 9, 23:15 UTC
Status: Resolved The issue affecting the Website, App, and Computer has been resolved.
Source