minorArchivedOpenAI

OpenAI: Help Center Chat Support Degraded

Investigating(done)
Trending(skipped)
Workaround available(skipped)
Resolved(done)
Archived

Executive summary

The OpenAI Help Center chat support service experienced a degradation, affecting users who attempted to use the chat feature. The issue has been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow

[1]
Status First report15 days ago
Help Center Chat Support Degraded(opens official status page in a new tab)
Status: Resolved All impacted services have now fully recovered.
by openai status

Timeline

First report on status pageOct 23, 22:02 UTC
Help Center Chat Support Degraded
Source
Official statementOct 23, 22:02 UTC
Status: Resolved All impacted services have now fully recovered.
Source
Status changedOct 23, 22:02 UTC
Status changed: new → resolved (official status page reports resolution).
Status changedNov 6, 23:40 UTC
Status changed: resolved → archived (resolved more than 14 days ago).