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minorArchivedOpenAI

OpenAI: Delays in customer support responses

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(done)
  5. Archived

Executive summary

The OpenAI API experienced elevated latency issues, causing delays in customer support responses. The issue has been resolved.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Delays in customer support responses(opens official status page in a new tab)

    Status: Resolved All impacted services have now fully recovered.

    by openai status

Timeline

  1. First report on status page

    Delays in customer support responses

    Source
  2. Official statement

    Status: Resolved All impacted services have now fully recovered.

    Source
  3. Status changed

    Status changed: new → archived (resolved more than 14 days ago).