WhatBrokeToday
Today's Trends
minorArchivedOpenAI

OpenAI: Authentication errors for some users

  1. Investigating(done)
  2. Trending(skipped)
  3. Workaround available(skipped)
  4. Resolved(done)
  5. Archived

Executive summary

On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API and Codex due to a configuration change that was rolled back after being deployed.

No verified workaround yet

This incident was resolved upstream without a reported workaround.

Official fix
Technical root cause

Under active investigation. No report has identified a root cause yet.

Evidence

1 report · 1 StatusShow
  1. [1]
    Status First report
    Authentication errors for some users(opens official status page in a new tab)

    Status: Resolved On October 20, from 9:35 to 10:35 a.m. PDT, some users near Illinois experienced authentication errors with the API, ChatGPT, and Codex. We rolled back a configuration change, and service was restored. Affected components Login (Operational)

    by openai status

Timeline

  1. First report on status page

    Authentication errors for some users

    Source
  2. Official statement

    Status: Resolved On October 20, from 9:35 to 10:35 a.m.

    Source
  3. Status changed

    Status changed: new → archived (resolved more than 14 days ago).